Q: What is 1688.com?
A: 1688.com is Alibaba's wholesale marketplace in China, offering over 200 million products at factory prices. It is the Chinese-language domestic version of Alibaba, used by millions of businesses for sourcing products.
Q: Do I need to speak Chinese to use the platform?
A: No! Just send us a product link or image on LINE and we handle everything — translating product details, converting prices, and communicating with sellers. The platform is also fully available in Thai and English.
Q: Is there a minimum order amount?
A: Each product on 1688 has its own minimum order quantity (MOQ) set by the seller. Some products can be ordered in single units, while others require bulk purchases. The MOQ is clearly shown on each product page.
Q: Why do I need to pay twice?
A: The first payment covers the product cost, service fee, and domestic shipping from the seller to our China warehouse. The second payment is for international shipping (China warehouse → Thailand warehouse → your doorstep) and is charged only after your items arrive at our Thailand warehouse. This way, you only pay for shipping once the exact weight and cost are confirmed.
Q: What payment methods do you accept?
A: We accept QR code payments through FlashPay, which works with all major Thai banks including KBank, SCB, Bangkok Bank, Krungthai, and more.
Q: How is the exchange rate determined?
A: We use real-time exchange rates that are updated throughout the day. The rate you see at checkout is the rate you pay. A small margin is included in the exchange rate to cover currency conversion costs.
Q: How long does shipping take?
A: Total delivery time includes seller processing (1-5 days), domestic shipping from seller to our China warehouse (2-5 days), and international shipping to Thailand. Land freight takes 5~7 days and sea freight 15-25 days. Local delivery from our Thailand warehouse to your doorstep typically takes 1-3 days.
Q: Can I combine multiple orders into one shipment?
A: Yes! Once your items arrive at our China warehouse, you can consolidate them into a single shipment. This can save significantly on shipping costs. Go to My Orders > Warehouse to manage your items and create combined shipments.
Q: Are there items that cannot be shipped?
A: Yes, certain items are restricted from international shipping, including batteries, flammable materials, hazardous chemicals, and items prohibited by Thai customs regulations. If you are unsure about a specific product, ask us on LINE before ordering.
Q: My payment did not go through. What should I do?
A: First, check that your mobile banking app has sufficient balance. If the QR code has expired, go back to your order and tap "Pay Now" to generate a new one. If the problem persists, contact us on LINE for help.
Q: I cannot log in with LINE. What should I do?
A: Make sure you are using the same LINE account you originally registered with. Try clearing your browser cache and cookies, then attempt to log in again. If the issue continues, contact us on LINE for assistance.
Q: The product I received is different from what I ordered. What can I do?
A: Contact us immediately on LINE. Provide your order number and photos of the received product. We will work with the seller to resolve the issue, which may include a refund or replacement.