LINE is your primary channel for getting help. Our support team is ready to assist you with anything you need.
Add us on LINE to get help with product inquiries, order status questions, payment issues, shipping and delivery concerns, refund requests, and general account help. Our team is available during business hours and will respond promptly.
LINE is also the easiest way to find products. Send us a 1688 product link and we will automatically show you the product details with Thai pricing. Or send a product image and we will search 1688.com to find matching products for you.
You will automatically receive notifications via LINE when there are updates to your orders — including payment confirmations, shipping updates, second payment reminders, and delivery notifications.